Regional Clinical Manager - West

About the job

The Regional Clinical Manager will play a critical role in supporting the commercial success of ONWARD Medical’s innovative neurorehabilitation technology across a defined U.S. territory. Acting as a clinical expert and field trainer, this role supports the sales team by providing high-level clinical education, conducting product demonstrations, product trainings, ongoing clinical support and building strong relationships with healthcare professionals.

Responsibilities

• Support the sales team in driving adoption of ONWARD’s therapy by delivering impactful clinical training and product demonstrations to healthcare professionals.

• Partner with Therapy Consultants to ensure seamless clinical onboarding and support for new customers.

• Serve as the clinical liaison during evaluations, pilot programs, and post-sale onboarding.

• Train physicians, therapists, and clinical staff on the appropriate use and integration of ONWARD’s technology into therapy pathways.

• Participate in site visits to support live cases, troubleshoot usage, and build clinician confidence.

• Assist with product presentations, clinical workshops, and customer meetings to reinforce therapy value and outcomes.

• Maintain detailed records of clinical support activities, site readiness, and customer feedback in Salesforce.com.

• Collaborate cross-functionally with Sales, Marketing, and Product teams to refine messaging, tools, and training materials.

• Represent ONWARD at regional conferences, tradeshows, and events as a clinical expert and brand ambassador.

• Monitor clinical trends, customer needs, and therapy outcomes to continuously improve the user experience.

About you

• Bachelor’s degree required; degree in Physical Therapy, Occupational Therapy, Nursing, or related clinical field strongly preferred.

• Minimum of 5 years’ experience in a clinical support, field training, or sales support role in the medical device or rehabilitation space.

• Experience with spinal cord injury (SCI), neuromodulation, neurorehabilitation, or DME preferred.

• Strong presentation, teaching, and interpersonal communication skills.

• Comfortable working alongside sales teams and engaging with a range of healthcare professionals.

• Highly organized, self-motivated, and able to manage travel and clinical support priorities independently.

• Proficient in Salesforce or other CRM systems.

• Flexible to work in a fast-paced, evolving commercial environment.

• Travel requirements: Up to 60%, including overnight travel.

• Valid driver’s license and access to a reliable vehicle.

• Familiarity with HIPAA and healthcare compliance standards.

• Located on the West Coast of the USA.

Supervision

Individual contributor role reporting to the US VP of Sales, working in close alignment with the Therapy Consultant Team.